AI Commercial Operations
Every conversation. Every channel. Every opportunity. Ventia talks to your customers through WhatsApp, phone and web, understands messages, voice notes and images, and takes action directly in your ERP, CRM or calendar.
Works with the tools you already use. No new app for your customers.
The product
Every WhatsApp, call and web conversation in one operational inbox. Ventia handles them automatically — your team stays in control, watches live, and steps in with one click.
Why Ventia is different
Most AI agents stop at the conversation. Ventia connects conversations to the systems that run your business — so a request becomes an actual order, booking, lead, task or resolution.
Replies with information. Then a human still has to read the thread, understand it, and re-type the order or the booking into the real system.
Identifies the customer, applies their pricing and your rules, executes the action in your ERP / CRM / calendar, and hands control to a person the moment judgement is required.
One platform
Five composable skills, not five separate products. A single customer journey can use several of them.
From WhatsApp, calls, voice notes or images straight into your ERP.
Check real-time availability and book, reschedule or cancel automatically.
Qualify every inquiry, recommend the right option and move prospects to the next step.
Find dormant customers, forgotten leads and missed opportunities — and bring them back.
Resolve questions, changes and incidents using real business data.
Takeover, tasks and approvals run across every capability — not a separate product, a control layer over all of them.
Connected journeys
A lead can be qualified, booked, served and later reactivated. A distributor can place an order, resolve an incident and get a reorder months later — one continuous journey.
Inbound & outbound
Calls, WhatsApps, website chats, voice notes, images and documents — turned into orders, bookings, qualified leads or resolutions.
It detects dormant customers, overdue reorders, old leads, unanswered quotes, upcoming renewals and relevant inventory matches — then re-engages.
Only the trigger direction changes. The intelligence and the capabilities are the same.
Revenue recovery
Ventia identifies customers and prospects worth re-engaging, explains why the opportunity exists, and starts the conversation at the right moment.
Don't just wait for demand. Create it.
Bar Central usually orders every 11–13 days. Last order: 21 days ago. Estimated opportunity: €740.
Typical return cycle: 6 months. Last visit: 8 months ago.
New 3-bedroom listing in Chamberí. 36 historical leads match the criteria.
Lead requested an SUV 42 days ago. A matching vehicle is now in stock.
Recovery is not another agent. It is another trigger. Once the conversation starts, Ventia reuses the same qualification, booking, ordering and service capabilities.
Estimated opportunity values are illustrative.
Built for your industry
Pick your industry — the workflow, the example conversation, the systems and the KPIs all change.
Inside the product
Every conversation leaves a clean record: the customer, the items or the slot, the amount, the delivery and the system status.
WhatsApp, calls and web in a single operational view. Visibility, plus instant human takeover.
Anything needing judgement becomes a task with context, priority and clear ownership. A control layer, not a separate capability.
A conversation becomes structured commercial data you can trust — and it shows synced, booked or connected only when it actually is.
Human in the loop
Ventia works autonomously until it shouldn't. Your team sees every conversation, takes over instantly, approves sensitive actions and hands the conversation back when they're done.
See every interaction as it happens.
Pause Ventia and answer personally — it keeps working as co-pilot.
Require human approval for selected actions.
Structured tasks created automatically when judgement is needed.
Multimodal
Text, calls, voice notes, images and documents all converge into the same structured intent and workflow.
Business context
Ventia uses the approved data and rules that matter to each conversation: customer, history, catalogue, pricing, inventory, availability, policies and previous interactions.
Customer A asks: "How much is this?"
€31.20
Context: contract price list ACustomer B asks: "How much is this?"
€27.80
Context: negotiated account price BThe right answer depends on who is asking.
Foundations
Not five products — one layer between your conversations and your systems.
WhatsApp, phone, web and email — one customer history across every channel.
Text, voice, voice notes, images and documents. Customers don't adapt to forms.
ERP, CRM, calendar, PMS, POS and inventory stay the source of truth.
Customer context, pricing, matching, next-best-action and opportunity detection.
Watch, take over, approve and return the conversation. Transversal to every workflow.
Integrations
Ventia acts in the tools your business already runs on, instead of creating another disconnected silo.
Connectors are built per deployment against your stack. We only list an integration once it's live for you.
Intelligence & opportunities
Ventia surfaces revenue opportunities with a concrete reason for each — and can act on them.
A customer is ordering later than their usual cadence. Ventia re-engages before you lose the basket.
A quote has sat unanswered for days. Ventia follows up and continues the conversation.
Inventory that a past prospect wanted is back. Ventia finds the lead and re-opens qualification.
A treatment cycle, maintenance window or renewal date is approaching. Ventia reaches out to book it.
Implementation
Customer channels and business systems.
Catalogue, rules, prices, services, policies and workflow constraints.
Run real conversations in a controlled environment.
Start supervised and increase autonomy as you choose.
Security & trust
Every business is fully isolated — your catalogue, customers and conversations are never shared or used to train anything.
Strict per-tenant separation across every record.
Hosted in the EU, encrypted in transit and at rest, with automatic backups.
Owner, admin and agent roles; each user sees only their business.
Sensitive actions can require sign-off; every conversation is logged and traceable.
We don't display certification badges we don't hold.
ROI & proof
What Ventia reports back to you — real business outcomes, not model usage.
Value of orders, bookings and transactions Ventia managed.
From dormant accounts, old leads and unanswered quotes.
Appointments, viewings, test drives, reservations confirmed.
Leads moved to a meaningful next step.
Share of workflows completed with no human intervention.
Repetitive commercial and admin time removed.
From customer message or call to a useful action.
Missed calls and off-hours demand converted later.
We never publish fabricated metrics. Customer results appear here once they're measured.
See Ventia running on your own workflow — with your catalogue, your systems and your customer journey.